The Help Center is meant to assist you in using our website. It is a self-service aid provided for your convenience. The Center contains instruction and information about the following:
- Finding Information: Effective ways to discover or find information contained on this website;
- Browser Configuration: Technology requirements and configuration settings necessary to use all features of this website;
- Website Governance: Use of this site signifies your agreement to the Terms of Use Agreement and Privacy Statement; and
- Constructive Feedback: We welcome your candid feedback about our website or company.
Finding Information
Website Organization We serve two broad markets: Small & Medium Business ("Business") and Home & Home Office ("Consumer"). Accordingly, both menu navigation and search capabilities are pre-configured to help you quickly find solutions by market category.Menu Navigation The navigation menu at the top of each page is the primary navigation menu for the entire site. Navigation menus along the right hand side of a page contain links to information that is relevant to the content of the page you're currently viewing.
Search Tool For your benefit, we use a third party search tool that has been configured and optimized for this website and our terminology. The entire site is searchable, but it is typically to your advantage to narrow your search within either the Business or Consumer category, based upon your situation.
The search tool supports advanced capabilities including wildcard searches, category searches, and exact phrase matching. Adobe PDF documents, Microsoft Word documents, and graphic files used on this site are indexed by the search tool and are by default included in search results. Please see Search Tips for further instruction on how to use this tool.
A-Z Listing The A-Z Listing is a list of key terms or words, alphabetically organized from A to Z, appearing on this website. Not sure what term to search for? Or, the search tool doesn't find any references to the term you searched for? Then try this listing. It's a handy way to scan for terms that are of interest to you. At a minimum, you'll begin to understand the "lingo" we use when describing our services and solutions.Site Map The Site Map is a macro view of how the website is organized. It displays the major categories of information that comprise the website. Think of the site map as being similar to the table of contents in a book. Use it to navigate to topics of interest.
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Browser Configuration
Browser Compatibility We have tested our website for compatibility with the latest versions of Internet Explorer and Firefox, and we will continue to test our site with the latest releases of these browsers, and perhaps others. To our knowledge, both browsers work fine with our website; please let us know if you experience otherwise. You can send us feedback using this online form.Website Text Size Adjustment Most text on our website can be increased or decreased in size, according to your viewing preference, to make words easier to read. Please use the built-in capability of your browser to increase or decrease text size. We built our website to take advantage of this inherent browser feature. Please reference your browser Help System to understand how to increase or decrease text/font sizes.
Additionally, some browsers (e.g., Internet Explorer 7) have a Zoom feature to increase or decrease (zoom in, zoom out) the size of all content, that is, both text and images, on a web page. You may find this feature helpful also if you're having difficulty viewing web page content.
Problems Using this Website? Problems you experience using our website will likely be fixed by adjusting browser configuration settings and/or downloading and installing the Adobe Flash Player Plug-in. The following information should allow you to quickly diagnose and resolve problems.Before proceeding with making remedial changes identified below, we recommend that you read information in your browser Help System and/or consult trusted web resources about the security implications of (a) adding websites to the Trusted Sites zone, and (b) enabling Javascript, scripts, or ActiveX controls in your browser.
ADOBE FLASH PLAYER Flash Player may be disabled if (a) your browser Internet Security setting is set to "High," (b) you have disabled ActiveX Controls and Plug-ins, or (c) the latest version of Flash Player Plug-in is not installed in your browser.ADOBE FLASH PLAYER FIXES
- Adobe Flash Player must be running in your browser. See the Adobe Flash Player information below to download and install the latest plug-in for your browser.
- Enabling ActiveX Controls and Plug-ins in your browser may resolve this problem. Please see the browser Help System or consult trusted web resources for instruction on how to enable ActiveX Controls.
- Resetting your browser Internet Security setting to the default level may resolve this problem ("High" Internet Security setting will disable scripting and ActiveX Controls in most browsers). Another option to overcome the restrictive nature of high security settings is to add www.virtualaccord.com to the Trusted Sites zone. If using this option, there is typically no need to change or lower your Internet Security setting. Please see your browser Help System or consult trusted web resources for instruction on how to change the Internet Security setting or add Trusted Sites.
MENU NAVIGATION SYSTEM / ADVANCED SEARCH BUTTON FIXES
- Enabling JavaScript/Scripting in your browser may resolve this problem. Please see your browser Help System or consult trusted web resources for instruction on how to enable Scripting. We additionally recommend that you search the web for instructions on making this change. You can find numerous references on the web on how to enable Javascript in different browsers.
- Resetting your browser Internet Security setting to the default level may resolve this problem ("High" Internet Security setting will disable Javascript/Scripting in most browsers). Another option to overcome the restrictive nature of high security settings is to add www.virtualaccord.com to the Trusted Sites zone. If using this option, there is typically no need to change or lower your Internet Security setting. Please see your browser Help System or consult trusted web resources for instruction on how to change the Internet Security setting or add Trusted Sites.
ADDITIONAL SUPPORT If problems remain after implementing the above remedial recommendations, then please Contact Us for additional support.
Adobe Flash Player Adobe Flash Player is required to see certain (dynamic) content on our site. If you have any problems with Flash Player, updating to the latest version will likely resolve them. The Adobe download center will automatically install the Flash Player Plug-in into your browser.
Adobe Reader Adobe Reader is not required to read our web pages, but it is required to read documents in PDF format that we or members of our online community may upload or post to our website. PDF files (documents) are designated as such by an Adobe icon matching or similar to this one:
Cookies You do not have to enable cookies to navigate and browse our website, but disabling cookies will restrict your use of certain site functions that are for clients or registered users of our website. (For example, cookies must be enabled to use our online collaboration portal.)
If you desire more information about the purpose of cookies, how cookies work, and how to control the use of cookies, please see your web browser Help System and/or consult trusted web resources.
topWebsite Governance
Terms of Use Agreement The Terms of Use Agreement is one of two documents that govern the use of this website. It is a binding agreement between VirtualAccord and visitors to our website. In general, it sets forth terms for the legal, efficient, dynamic, and collaborative use of our website by a number of different parties, including clients, prospective clients, VirtualAccord professionals, and business partners.Privacy Statement Our Privacy Statement additionally governs the use of this website. It is a binding agreement between VirtualAccord and visitors to our website. This statement addresses matters of online privacy including (a) the appropriate and controlled use of personal information voluntarily submitted online to VirtualAccord by clients or registered users of our website, and (b) non-personal, aggregate information obtained through tracking technologies.
We reviewed the California Office of Information Security & Privacy Protection regulations for guidance when preparing our comprehensive Privacy Statement. We believe this regulatory code sets forth a high standard for online privacy that is consistent with VirtualAccord Core Values.
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Feedback Your feedback about our company is important to us. We act on constructive feedback to improve our services and value to you. Please submit feedback about our website or your experience with our company using this online form. Thank you for taking the time to offer your thoughts.top
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